Why we’re who we're!
Avios Estates was founded in 2024 by two experienced property managers with a shared commitment to delivering exceptional property management services.
From the beginning, our mission has been two fold: to provide clients with outstanding customer service, and to reshape the property management workplace from the inside out. We invest in the very best tools, training, and support for our property managers—empowering them to uphold our core values and deliver the high standards our clients deserve.
Our values are simple: unmatched customer care.
It may sound straightforward—after all, isn’t that what every property management company strives for? Unfortunately, the reality across the industry is very different. Many firms prioritise profit margins, leading to fewer property managers, excessive workloads, and limited resources. The result is reduced service quality and an industry-wide strain that prevents managers from doing their jobs effectively.
This pressure is so significant that the national average career span of a property manager is just five years.
At Avios Estates, we recognise that genuine customer care starts with supporting the people who deliver it. That’s why we are committed to changing industry practices by creating a sustainable, well‑resourced, and forward‑thinking environment. By transforming the experience of our property managers, we ensure exceptional service for every development we manage.
At Avios Estates, we operate in accordance with our core values “Happy managers. Happy clients. Happy developments. Happy residents.”
Our property managers maintain balanced portfolios and have access to the most advanced software in the industry.
While it is standard across the sector for property managers to juggle large and varied portfolios—often seen as a measure of success—we take a very different approach.
At Avios Estates, success is measured by the happiness and wellbeing of each development. We ensure our property managers have the time, resources, and environment they need to deliver our core values consistently across every site.
Our goal is long‑term stability—both for our property managers and for our clients—creating a sustainable and high‑quality service that stands out in the industry.
At Avios Estates, we are proud to remain a focused, “small and steadily growing” company rooted in the iconic city of Liverpool. Our commitment to delivering Unmatched Customer Care means we prioritise quality over quantity—because success, to us, is measured by happy developments, not by the number of sites we manage.
Being small doesn’t mean limited—it means dedicated. We match, and often exceed, the resources and expertise offered by some of the UK’s largest block management firms. What sets us apart is the value we place on every client. With Avios Estates, you’re never just another development; you’re the focus of our attention.
We love our customers, so feel free to arrange to pop in and see us in person.
307 Cotton Exchange, Old Hall Street, Liverpool, L3 9LQ
Open today | 09:00 – 17:00 |